Succeed in your intercultural relations
Employees and business leaders nowadays are constantly interacting with people from diverse backgrounds. Are you aware of the values and benefits that people from diverse cultural backgrounds could bring to an organization?
Cultural intelligence (CQ) is a competitive advantage that current and future business leaders need to acquire and cultivate. By consciously or unconsciously practicing and applying CQ in your workplace and daily life, you will become a true global citizen and business leader in a globalized world. Being a citizen of our globalized and interconnected world could also face a series of challenges. All these changes affect individual behavior and the interactions with each other. Being culturally intelligent is a key future-focused capability for today’s business leaders. In addition to developing their own cultural intelligence, business leaders need to learn how to leverage their cultural intelligence to effectively motivate and lead others in workplaces.
This training is focusing on the GCC countries with a particular accent on the UAE. Dubai is the land of opportunities, the capital of entrepreneurship in the Middle East, and we are going to learn how to communicate efficiently with its all players.
At the end of the training you will learn
Tools for successful cross-cultural communication (within the UAE context of multicultural society)
Decoding cultural differences for an efficient communication with Emiratis
What is Cultural Intelligence (CQ) and what would be your strategy to develop it
Identifying and using Cultural codes and scripts in the UAE
Essentials of international business and local etiquette
Use of Cultural Dimensions for successful professional and personal live
Essential elements of intercultural management, marketing and negotiation
Tips on Networking in the UAE
Avoiding cultural traps and misunderstandings
How to deal with different life situations and remain tolerant
Understand the main differences of your native country
1) Understanding the impact of culture on your relationships
- The notion of culture and interculturality: culture, perception and interpretation.
- Traps of interculturality: prejudices, stereotypes ...
- How the Arabs are perceived abroad.
Exercise: Identifying your own cultural preferences. Self-diagnosis. Quiz on stereotypes.
2) Identifying the major cultural differences
- Intercultural Dimensions.
- Measure the degree of individualism & collectivism.
- Identifying the decision-making mode: risks, delays, power distance.
- Understanding the influence of time: monochronic and polychronic.
- Identifying your place within the Global Village and your degree of similarity with the UAE society
Exercise: Illustration and intercultural awareness through filmed extracts; training to
the use of the analysis grid.
3) Developing intercultural skills and knowledge: your CQ
- Identifying intercultural points of vigilance: organization, decision-making process.
- Formal and unformal forms of business negotiation.
- Identifying customs and cultural codes: UAE, GCC, Europe and CIS countries.
- Decoding your original culture
Exercise: Fun quiz to enrich your intercultural knowledge.
4) Adapting your intercultural communication
- Identifying styles of communication in UAE
- Understanding and using ambiguity and clarity through the search for meaning.
- Identifying the pitfalls of remote communication: e-mail and telephone, and the cultural tools for an efficient networking
Exercise: Intercultural communication training through role plays adapted to
professional situations of participants.
5) Managing cultural misunderstandings
- Knowing the different operating modes: by consensus or in conflict.
- Understanding the nature of the commitments.
- Putting into practice different tools to better communicate internationally.
Exercise: Role plays: experimenting with intercultural misunderstandings and possible reactions
through role plays.